Failed To Start Playback Netsdk Returns Error Smart Pss Exclusive ^new^ Online

The following procedures are recommended in order of complexity.

: Since the standard SmartPSS is being phased out and is no longer supported for newer systems, many users resolve playback bugs by migrating to the SmartPSS Lite Reinstall as Administrator

If the time on your PC and the NVR are out of sync—even by an hour due to Daylight Saving Time (DST)—the playback request may fail because it's asking for a timeframe the NVR thinks doesn't exist. The following procedures are recommended in order of

: A corrupted dhnetsdk.dll file within the SmartPSS installation folder can prevent the software from properly executing playback commands.

: If your NVR is only set to record the "Main Stream" but your SmartPSS playback setting is defaulted to "Sub Stream" (Extra Stream), it will return an error because the data doesn't exist. : In the Playback menu, manually toggle between Main Stream Sub Stream to see if one loads. 3. Check for Account Permissions : If your NVR is only set to

: If the recorder thinks a previous session is still active, it may block new ones. A physical reboot of the NVR/DVR often clears these "ghost" connections. 3. Verify Account Permissions

Ensure your NVR/DVR and your PC are set to the exact same time and timezone. Smart PSS Error Help | IP Cam Talk Check for Account Permissions : If the recorder

The error indicates a violation of . The Smart PSS software relies on the NetSDK.dll (or dhnetsdk.dll ) library to communicate with recording devices. This error occurs under three primary conditions: