: The company maintains a "Code of Business Conduct and Ethics," mandating honest, ethical behavior and prohibiting conflicts of interest. Dress Code and Appearance
: Some franchises aim for high efficiency, such as having 50% of drinks ready before a car reaches the window and keeping "car time" under one minute. "Line Busting" dutch bros employee handbook top
: Employees are empowered with the discretion to provide complimentary drinks for special occasions (like birthdays) or to resolve negative experiences, turning a "frown upside down". Customer-First Mentality : The company maintains a "Code of Business