or your local distributor. They will verify your ownership and email back an "encrypted XML file" (often named Encrypt.xml Import the Reset Key , go back to the "Forgot Password" screen, select "Import File,"
: Some online utilities claim to instantly "generate" the response key from your exported XML file without needing to contact official support. How to Generate a Password Reset XML File (Official Method) hikvision xml key generator
Using third-party XML key generators can pose risks, including: or your local distributor